Legal notice

North Method provides training, mobility and nutrition-habit guidance for educational and general-conditioning purposes. We are NOT physicians, clinical dietitians or physical therapists, and nothing here constitutes diagnosis, treatment or medical advice.

Consult a health professional before starting any exercise program or dietary change, especially if you have a medical condition or injury, are pregnant or breastfeeding, or take any medication.

Physical exercise carries a risk of injury. By using North Method you accept that you participate voluntarily and at your own risk, and that you are responsible for performing movements with proper technique and within your abilities.

STOP immediately and seek medical attention if you feel chest pain, dizziness, shortness of breath, sharp joint pain or any concerning symptom.

Plans, levels, suggested loads and the AI assistant's answers are guidance generated from the information you provide. They may contain errors or omissions. You and your coach decide what is appropriate for your case.

The AI assistant does not give medical advice and will escalate to your coach in case of pain, injury or any decision about your plan.

Everything we build for you comes out of what you tell us. When you answer the questionnaire, you commit to telling us the truth about your health, your injuries, your conditions, the medication you take and whether you are pregnant or breastfeeding — and to telling us as soon as any of that changes.

If you did not tell us something, or told us wrong, your plan was built on incomplete information, and that is your responsibility, not ours.

If your coach or the app asks you to see a health professional before going on, that is not a suggestion: it is a condition for you to keep training with us.

And as we said above: if you feel chest pain, dizziness, shortness of breath or sharp joint pain, STOP and seek medical attention.

North Method is for people 18 or older. If you are a minor we cannot take you on, and we ask for your date of birth before charging you anything.

Your account is personal and non-transferable: it is your plan, built from your history. You are responsible for keeping your password safe and for what happens in your account.

North Method is a subscription-based online coaching service that includes a training plan, nutrition guidance and communication with your coach through the app.

We may update, improve or modify features of the service. If a change materially affects you, we will give you reasonable advance notice.

Your subscription is monthly and charged in advance. The price you see on the plans screen is the total amount to pay: there are no extra charges.

Your subscription renews automatically every month, on the same date, until you cancel it. Before your first charge we show you the exact date and amount on screen, and we email you 5 days before each renewal.

You cancel from the app, on your own, without calling anyone and without explaining why: Settings → Cancel my subscription. When you cancel you keep access until the end of the period you already paid for, and you are not charged again.

If your payment fails, we tell you and retry it. If after the retries it still does not go through, we email you the date your subscription closes, before it closes.

If the service was not what we offered you, write to us: you have the right to have it made good or to a proportional refund of what you paid. Outside that case, a month already started is not refunded, because your coach has already built and is already following your plan.

If you came in with a founder invitation, the discount we promised you on the payment screen is yours as long as you keep your subscription active and uninterrupted, on the plan you signed up for.

If one day we raise the list price, your discount is calculated on the price we showed you the day you came in, not on the new one.

If you cancel and come back later, the founder price does not come back on its own: you return to the list price in force, unless we tell you otherwise in writing.

If you change plan, your discount carries over to the new plan, unless that plan is excluded from the founder deal — which we tell you before you confirm the change.

How we handle your data, including health data, and how you exercise your rights, is in our privacy notice, which forms part of these terms.

The plans, routines, texts and images in the app belong to North Method or its licensors. They are for your personal use: do not share, resell or publish them.

North Method gives you training and nutrition-habit guidance. You decide when you train, with what weight and how far you go, and you are the one performing every movement.

We answer for damage we cause through our own fault in providing the service, on the terms set by law. You waive no right granted to you by the Mexican Federal Consumer Protection Law, and nothing in this contract may be read as such a waiver.

We do not answer for what is outside our control: training while ignoring the indicated technique or the cautions your coach set for you; not having told us something about your health, or having told us wrong; deciding to do something other than what your plan says; the state of the facilities or equipment where you train; or a medical condition we did not know about because you did not declare it.

If something went wrong, write to us before anyone else: if the service was not the one you contracted, you have the right to have it made good or to be refunded the proportional part.

Controller: Santiago Daccarett Garza. Address: Río Colorado 408, Col. del Valle, San Pedro Garza García, Nuevo León, C.P. 66220. Email: hola@northmethod.mx. Phone: +52 322 216 5297.

For any clarification, complaint or claim about your service or your charge, write to that email. You can also message your coach from the app chat; for personal-data matters use the email, which is where the response clock runs.